At PrecisionPlay Golf Shop, we’re committed to delivering tour-quality golf equipment to players who demand precision and performance. Our shipping and returns policies reflect our dedication to your complete satisfaction, from the moment you place your order to your final swing with our premium clubs.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to meet your needs:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes full tracking and insurance
- Recommended for time-sensitive orders
- Free Shipping (orders over $50) – via EMS
- Delivery within 15-25 business days after shipment
- Includes basic tracking
- Available for most international destinations (excluding some Asian and remote regions)
International Customers: Please note that additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in your order total.
Returns & Exchanges
We stand behind our premium golf equipment with a 15-day satisfaction guarantee. If you’re not completely satisfied with your purchase, our straightforward returns process ensures your satisfaction remains our top priority.
Eligibility Requirements
- Item must be in original, unused condition with all tags and packaging intact
- Return request must be initiated within 15 days of receiving your order
- Proof of purchase (order number or receipt) must be provided
Important Exception: For safety and hygiene reasons, golf grips that have been removed from their original packaging or show signs of use cannot be returned or exchanged.
How to Return an Item
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order.
- Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason for return.
- Receive Authorization: We’ll email you a Return Authorization Number (RAN) and return instructions within 2 business days.
- Ship Your Return: Pack the item securely in its original packaging with the RAN clearly marked on the outside.
- Processing: We’ll inspect your return and process your refund or exchange within 5 business days of receipt.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.
Refund Process
Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return. Please note:
- Original shipping charges are non-refundable
- International duties and taxes are non-refundable
- PayPal refunds may take an additional 2-3 days to appear in your account
Exchanges
To exchange an item for a different size or product:
- Follow the standard return process above
- Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
- Once your return is received, we’ll ship your replacement item
Expedited Exchange Option: You may place a new order for the desired item and return the original item separately. This ensures you receive your preferred equipment without delay.
Damaged or Defective Items
If you receive a damaged or defective item (rare with our tour-quality standards), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a prepaid return label and expedited replacement at no cost to you.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear PrecisionPlay Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item(s) for return/exchange: [Product Name, SKU if available]
Reason for return/exchange: [Please specify]
Exchange preference (if applicable): [Desired replacement product]
Additional information: [Any other relevant details]
Please send me the Return Authorization Number and instructions at your earliest convenience.
Thank you,
[Your Full Name][Your Contact Information]
Our Commitment to You
At PrecisionPlay Golf Shop, we take pride in crafting equipment that meets the exacting standards of serious golfers. Should you need to return an item, we promise to handle your request with the same precision and care that goes into every club we sell.
Our customer service team is available Monday-Friday, 9 AM to 5 PM Central Time to assist with any questions about our shipping or returns policies.
Contact Information:
Email: [email protected]
Phone: [Your Contact Number]
Address: 4515 Rodney Street, Olivette, US 63132